By redirecting our focus to Trust, the 2018 world quality day is asking us pause and look at the intangibles of what we do, like, the relationships we nurture as an organization, and the core values of integrity and honesty we tend to promote. This theme addresses the importance of trust and the role that ...
Now that you have put in place that Quality Management System, what next??? How effectively are you delivering on customers’ expectations??? Check out these tips to guide you; Focus on continuous process improvement: a well-run business is focused on growth and continuous improvement especially on their Processes, as the one-and-done rule does not apply to ...
As we join the global community to celebrate the Customer Service Week aptly themed Excellence Happens Here, it is pertinent to understand what it really means to create an atmosphere and experience of Excellence in your organization. The truth is Customer Service is not a Department but an Attitude and so in ensuring a consistent ...
These are the 10 things customer success leaders do for their clients to propel toward their vision and beyond. Customer service means customer success these days, and as the field grows, more roles for leadership open up. Customer success leaders need strong visionary and management skills, but leadership encompasses many vital components when it comes ...
“…your company needs to be “employee-centric” before it can truly be customer-centric.” Every business owner should strive to create a business that is “customer-centric” from top to bottom, and this includes offering great internal customer service as well. Did you know that almost every business has the same first customer? It’s a fact. Although few ...
