1. Clean Your Space (Home/Office) Take some time and go through your home or office space, closet, filing cabinet, email inbox, whatever and make sure what items you need or which can be discarded. Cleaning is a great distraction from everyday boredom, so find some time for your home or office. 2. Schedule Business Meetings ...
Being a manager involves working with different types of people and overseeing difficult team members can be very challenging as difficult people defy logic. Some are blissfully ignorant of the negative impact that they have on the team, and others seem to derive satisfaction from creating mayhem and pushing other people’s buttons. Either way, they ...
By redirecting our focus to Trust, the 2018 world quality day is asking us pause and look at the intangibles of what we do, like, the relationships we nurture as an organization, and the core values of integrity and honesty we tend to promote. This theme addresses the importance of trust and the role that ...
Now that you have put in place that Quality Management System, what next??? How effectively are you delivering on customers’ expectations??? Check out these tips to guide you; Focus on continuous process improvement: a well-run business is focused on growth and continuous improvement especially on their Processes, as the one-and-done rule does not apply to ...
As we join the global community to celebrate the Customer Service Week aptly themed Excellence Happens Here, it is pertinent to understand what it really means to create an atmosphere and experience of Excellence in your organization. The truth is Customer Service is not a Department but an Attitude and so in ensuring a consistent ...
