As we join the global community to celebrate the Customer Service Week aptly themed Excellence Happens Here, it is pertinent to understand what it really means to create an atmosphere and experience of Excellence in your organization. The truth is Customer Service is not a Department but an Attitude and so in ensuring a consistent ...
These are the 10 things customer success leaders do for their clients to propel toward their vision and beyond. Customer service means customer success these days, and as the field grows, more roles for leadership open up. Customer success leaders need strong visionary and management skills, but leadership encompasses many vital components when it comes ...
“…your company needs to be “employee-centric” before it can truly be customer-centric.” Every business owner should strive to create a business that is “customer-centric” from top to bottom, and this includes offering great internal customer service as well. Did you know that almost every business has the same first customer? It’s a fact. Although few ...
It’s fairly obvious that safety and health hazards can exist on worksites filled with heavy machinery and equipment, where employees often are required to engage in strenuous manual labor. However, there are surprisingly a number of hazards that can be present in a job where most of the work tasks are completed while sitting in ...
Ergonomics is the science of designing a work station to best fit the stature, posture, and tasks of a particular employee, rather than the employee trying to fit into the confines of a work station. Industrial settings likely come to mind first when thinking of work injuries, but they are just as prevalent in office ...
