Many notable organizations all over the world, irrespective of size and nature of business, have been able to change their fortunes through the adoption and use of ISO Standards to manage their organizations. ISO, International Organization for Standardization, was formed after the second world war, precisely in 1947, to develop standards through an open. thorough, engaging and consensus-based process.
ISO promotes international trade through its over 20,500 standards published till date. ISO standards help break down barriers to international trade, facilitate global exchange and promotes sustainable growth.
Health Records Officers, the organizations they work for, and the Board can benefit immensely from ISO standards by understanding and implementing them daily and using them as business as usual in delivering services to clients.
As a good practice, organizations strategically use ISO standards for reasons which are stated below
- ISO Standards sharpen the organization business processes and help increase efficiency. Organizations are required to develop business processes with customers or beneficiaries of services in mind. This approach promotes delivery of consistent services and holds process owners accountable for service delivery
- ISO Standards enhance credibility, promote brand visibility and help organization secure clients’ confidence. Organizations that adopt and implement relevant ISO standard(s) are perceived to have necessary structure, competence, capability to deliver services and are outstanding, constantly seeking improvement of offerings and well beings of service beneficiaries. Literatures have shown
- ISO Standards help organizations improve the quality of services and goods. This is more pertinent today for organizations operating in a complex and competitive business environment. Organizations therefore have no choice but to be resilient and engage workforce that have same mentality of survival and commitment to consistent quality services
- ISO Standards help you compete with bigger enterprises. Growing organizations have used ISO standards to match strength of large organizations with extensive resources and brand visibility. This explains one key advantage of adopting and using ISO standards to pursue growth for relevance and sustainability
- ISO Standards support organizations growth effort, provide mechanism leading to cost reduction and enhance earning potentials of an organization and consequently, impact profit positively
- ISO Standards give your business a competitive edge
- ISO Standards help your marketability and open door to new customers
Furthermore, most commonly used ISO standards across the globe are outlined below:
- ISO 9001 – Quality Management System (QMS). The standard is structured to deliver customer value and improve employees’ performance and help organizations to manage risk
- ISO 27001 -Information Security Management System (ISMS). The standard supports organizations to achieve managed information security and ensures information security risks are addressed proactively. Digitalization brings its risks. These risks are better addressed through investment in resources to prevent, contain, mitigate risk on digital platforms where services are rendered
- ISO 30301 Management System for Records. The standard ensures managers of records in diverse sectors manage risks associated with documents and records. The ISO 30301 Records Management System promotes best practice in records management, efficiency, preservation of data, contribution to development of policies, improvement of performance and organization resilience
Other commonly used ISO standards include ISO 14001 Environmental Management System(EMS), ISO 45001 Occupational Health and Safety Management System (OHSMS), ISO 22000 Food Safety Management System (FSMS), ISO 50001 Energy Management System(EnMS), ISO 22301 Business Continuity Management System (BCMS), ISO 20000 Information Technology Management System (ITSMS) and ISO 21001 Educational Quality Management System.
ISO Standards will certainly help Health Records Officers practices in Nigeria, and in delivering quality health records information management services. The starting point in this journey is to embrace improvement, seek knowledge, grow skills and imbibe attitude synonymous with excellent service, and first-class medical personnel
Moreover, possible training opportunities and investment for Health Records Officers for each ISO management system (that is: ISO 9001, ISO 27001, ISO 30301 standards) stated above are Introduction (1 day), foundation (2 days), Implementer (2 days), Lead Implementer (5 days), and Lead Auditor (5 days). The trainings mostly come with certification of participants. Participant certification is a form of recognition and attestation to formal competence as a professional who has the capability to perform and add value to the organization where the participant works.
In the same vein, organizations such as Health Records Officers’ Registration Board of Nigeria that adopt and use ISO standards to manage their services can obtain certification which will enhance their brand visibility, improve internal efficiency and acceptance, standardization and enable additional benefits previously mentioned. However, the starting point is to embrace improvement. ISO Standards make this feasible.
Start a journey today!
Senior Member, American Society for Quality (ASQ)
Certified Quality Auditor & Certified Manager of Quality /Organizational Excellence
PECB Certified Trainer
Certified Lead Implementer /Lead Auditor, ISO Management Systems