10 Things Customer Success Leaders Do for Their Clients

06. September 2018 Uncategorized 0
10 Things Customer Success Leaders Do for Their Clients
These are the 10 things customer success leaders do for their clients to propel toward their vision and beyond. Customer service means customer success these days, and as the field grows, more roles for leadership open up. Customer success leaders need strong visionary and management skills, but leadership encompasses many vital components when it comes ...

How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You

06. September 2018 Uncategorized 0
How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You
“…your company needs to be “employee-centric” before it can truly be customer-centric.” Every business owner should strive to create a business that is “customer-centric” from top to bottom, and this includes offering great internal customer service as well. Did you know that almost every business has the same first customer? It’s a fact. Although few ...