The Question of Trust

07. November 2018 Uncategorized 0
The Question of Trust
By redirecting our focus to Trust, the 2018 world quality day is asking us pause and look at the intangibles of what we do, like, the relationships we nurture as an organization, and the core values of integrity and honesty we tend to promote. This theme addresses the importance of trust and the role that ...

4 Top Tips to Bullet-Proof your Quality Management System

07. November 2018 Uncategorized 0
4 Top Tips to Bullet-Proof your Quality Management System
Now that you have put in place that Quality Management System, what next??? How effectively are you delivering on customers’ expectations??? Check out these tips to guide you; Focus on continuous process improvement: a well-run business is focused on growth and continuous improvement especially on their Processes, as the one-and-done rule does not apply to ...

Excellence Happens Here

05. October 2018 Uncategorized 0
Excellence Happens Here
As we join the global community to celebrate the Customer Service Week aptly themed Excellence Happens Here, it is pertinent to understand what it really means to create an atmosphere and experience of Excellence in your organization. The truth is Customer Service is not a Department but an Attitude and so in ensuring a consistent ...

10 Things Customer Success Leaders Do for Their Clients

06. September 2018 Uncategorized 0
10 Things Customer Success Leaders Do for Their Clients
These are the 10 things customer success leaders do for their clients to propel toward their vision and beyond. Customer service means customer success these days, and as the field grows, more roles for leadership open up. Customer success leaders need strong visionary and management skills, but leadership encompasses many vital components when it comes ...

How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You

06. September 2018 Uncategorized 0
How to Build a Successful Business Around Your Best Customers—Including the Ones Who Work for You
“…your company needs to be “employee-centric” before it can truly be customer-centric.” Every business owner should strive to create a business that is “customer-centric” from top to bottom, and this includes offering great internal customer service as well. Did you know that almost every business has the same first customer? It’s a fact. Although few ...